Urban Rasoi
Refund policy
Last updated: August 2026
Before we confirm
Enquiries and WhatsApp drafts are free to change or drop. Nothing is charged until we confirm the order with you.
After confirmation
Full refund if you cancel at least 48 hours before the agreed delivery or pickup time. Inside 48 hours we may keep the cost of ingredients already bought. No-shows and same-day cancellations are not refunded.
If we cancel
If we cannot fulfil a confirmed order we refund any advance in full and help you find another date if you want one.
How to ask
WhatsApp or call +91 98307 25556 with the name and date on the order. Refunds of any advance go back the same way they were paid, usually within 5–7 business days after we approve them.